Privacy Policy

Last updated: September 2026

At Serene Café, every detail is considered — including how we handle your personal information. This policy explains what we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you visit or make a purchase through our website, we may collect:

Personal details: Name, email address, phone number, billing and delivery address.
Payment information: Processed securely via our payment provider. We do not store full card details.
Device & usage data: IP address, browser type, pages visited, and time spent on site.
Order information: Products purchased, order history, and preferences.

2. How We Use Your Information

Your information helps us:

Process and fulfil your orders
Send order confirmations and shipping updates
Communicate with you when you reach out to us
Send curated updates about Serene Café (only if you have opted in)
Improve our website and your experience with us
Meet our legal obligations and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information. We share data only with trusted partners who help us operate — including payment processors, delivery partners, and email and analytics platforms. All are bound by confidentiality obligations.

4. Cookies

We use cookies to understand how our site is used and to personalise your experience. You can manage cookie preferences through your browser settings. See our Cookie Policy for more detail.

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes described here, or as required by law. Requests for deletion are actioned within 30 days.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data, withdraw consent, and lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at Serenecafesh@gmail.com.

7. Security

We use SSL encryption and industry-standard security measures to protect your data. No transmission over the internet is entirely risk-free, but we take every reasonable precaution.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies independently.