Shipping policy

Shipping Policy

Last updated: September 2026

We take as much care with how your order travels as we do with what goes inside it. Here is everything you need to know.

1. Order Processing

Orders are processed within 1–2 business days of payment confirmation.
Orders placed on weekends or public holidays are processed the next business day.
You will receive a dispatch confirmation email with tracking details once your order is on its way.

2. Delivery Timelines

Destination	Estimated Delivery
Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata)	2–4 business days
Tier 2 & Tier 3 cities	4–7 business days
Remote & rural areas	7–10 business days
International (where available)	10–20 business days

These are estimates and may vary due to courier operations, weather, or other circumstances outside our control.

3. Shipping Charges

Free shipping on all orders above ₹999.
A flat fee of ₹99 applies to orders below ₹999.
International shipping is calculated at checkout based on destination and order weight.

4. Delivery Zones

We ship to all serviceable pin codes across India. If your location is not covered by our courier partners, you will be notified at checkout.

5. Order Tracking

Once dispatched, a tracking link will be shared via email. You can also visit our Track My Order page at any time.

6. Failed Deliveries

Our courier partners will attempt delivery up to 3 times.
If delivery fails due to an incorrect address or unavailability, the package may be returned to us. Re-delivery charges will apply.
Please ensure your shipping address and contact number are accurate at the time of ordering.

7. Damaged in Transit

If your order arrives damaged, photograph the packaging and item immediately and contact us at Serenecafesh@gmail.com within 48 hours. We will arrange a replacement or refund without delay.