Terms & Conditions

Last updated: September 2026

By visiting our website or placing an order with Serene Café, you agree to the following terms. Please take a moment to read them.

1. About Serene Café

Serene Café is a curated café and lifestyle experience based in Delhi NCR, offering coffee, food, and a thoughtfully designed collection of drinkware, brewing equipment, and home objects. Our online store operates at serenecafe.in

2. Acceptance of Terms

By using our website or making a purchase, you confirm that you are at least 18 years of age and agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our site.

3. Products & Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.
Product images are for illustrative purposes. Actual items may vary slightly in appearance.
Prices are listed in Indian Rupees (INR) and may change without prior notice.
We reserve the right to limit quantities per order or per customer.

4. Orders & Payment

Placing an order constitutes an offer to purchase at the stated price.
We reserve the right to accept or decline any order.
Payment is required in full at checkout. We accept major credit/debit cards, UPI, net banking, and other available methods.
All transactions are processed securely. We do not store full payment details.
An order confirmation email will be sent upon successful payment.

5. Pricing & Taxes

All prices include applicable GST unless otherwise stated. If a pricing error is identified, we will notify you before processing your order.

6. Shipping & Delivery

Orders are dispatched within 2–5 business days. Delivery timelines are estimates and not guaranteed.
Risk of loss passes to you upon delivery.
We are not responsible for delays caused by courier partners or circumstances beyond our control.
Please see our Shipping Policy for full details.

7. Returns & Refunds

Please refer to our Refund Policy for full details on returns, exchanges, and refunds.

8. Intellectual Property

All content on this website — including text, photography, design, and brand identity — belongs to Serene Café and is protected by applicable intellectual property law. Nothing may be reproduced or used without our prior written consent.

9. User Accounts

You are responsible for the confidentiality of your account credentials.
Notify us immediately of any unauthorised account access.
We reserve the right to suspend accounts that violate these Terms.

10. Prohibited Use

You agree not to use our website to violate any law, submit false information, conduct fraudulent transactions, scrape data without permission, or transmit harmful content.

11. Limitation of Liability

To the fullest extent permitted by law, Serene Café shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the relevant order.