Refund Policy

Last updated: September 2026

We take care with every order we send out. If something isn’t right, we want to make it right — simply and without fuss.

1. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at Serenecafesh@gmail.com with your order number and clear photographs of the item and packaging. We will arrange a replacement or full refund promptly.

2. Returns — Non-Consumable Items

Drinkware, brewing equipment, and other non-consumable items may be returned within 7 days of delivery, provided they are unused, in original condition, and in their original packaging. To initiate a return, email us with your order number and reason. We will respond within 2 business days with return instructions.

3. Non-Returnable Items

The following cannot be returned unless faulty:

Coffee blends and consumable products (for food safety reasons)
Items that have been used, opened, or damaged after delivery
Gift cards
Sale or clearance items (unless defective)

4. Refund Processing

Approved refunds are returned to your original payment method within 7–10 business days. You will receive a confirmation email once processed. Your bank may take additional time to reflect the credit.

5. Return Shipping

If the return is due to our error, we cover the return shipping cost.
For change-of-mind returns, return shipping is the customer’s responsibility.
We recommend a tracked method — we cannot be responsible for items lost in transit.

6. Cancellations

Orders may be cancelled within 12 hours of placement by emailing Serenecafesh@gmail.com with your order number. After this window, orders may already be in dispatch and cannot be cancelled.